SIMS Parent App Help

Providing secure, easy access to important information for Parents/Carers

St. Olave's asks all Parent's/Carer's to sign up to the SIMS Parent App, being one of our main methods of communicating important information regarding your son's/daughter's progress, including their school reports, conduct, timetable and more.

The Parent App also allows Parents/Carers to update their own or their child's emergency contact details and data online.

Due to administrative reasons, we aim to invite new parents/cares to sign up to the SIMS Parent App between 1st-2nd week of Autumn Term, once our cohorts are fully secured and the contact data we have for new families has been confirmed.

What is available via the SIMS Parent App? 

Important information such as your child's:

• School Reports
• Conduct (information alerts regarding achievement (Commendations-  for Yrs 9,10 & 11); Yr 7 & 8 Merits will be recorded in Student Planners not via the App).
• Student timetables
• The School details, Calendar and Term Dates 
• Access to internal Sixth Form Offer letters, UCAS Predicted grades etc. 
• Personalised reminders of forthcoming dates/events specific to your child's year group 

The App enables Parents/Carers to submit updates to their contact and emergency details, their child's medical issues and other information, which ensures the School always has the most up-to-date information for you and your child in case of emergency. (This is only available for parent/carers who live at the same address as the student).

• If you have more than one child at St. Olave's, parents/carers can access information for each child via the same login.

Parents/Carers who have accepted their invite and successfully registered a SIMS ID account, can use the following link to seek help if experiencing a problem accessing their account:

EMAIL: PARENT APP HELP

Upon joining St. Olave's, the School will send all Parents/Carers an invitation to register an account to access the SIMS Parent App. This will be emailed from noreply@sims.co.uk

Please note:

• If you already have a child attending St. Olave's and you have previously successfully signed up to the App you DO NOT need to complete the registration process again. You will be able to access both records via the initial login - if you can't see both records, please contact the school).
• If you have a child at another school that also uses the Parent App, please DO accept your invite from St.Olave's, but ensure you use exactly the same credentials you used (same email account and password) that you used for your child elsewhere).
• If you already access SIMS Online services (Sims Options/Sims Pay/SIMS Activities) from another school please see the following guidance before accepting your registration invite from St. Olave's to sign up to the Parent App : 

Sign up process for Pre-existing SIMS Online Services account holders

 Ensure you receive your initial invite: by adding 'noreply@sims.co.uk'  to your email provider's safe sender list:

Guide to adding to safe sender list

Follow the step-by-step guidance below to create a SIMS ID account and password.The expectation is that all parents accept their invite as soon as possible after they receive it.  Please ensure you validate your email as part of this process:

1. Guide to Registering to use the SIMS Parent App by creating a SIMS ID Account

Once registered, users can access the content of the App, via their SIMS ID account credentials 

If using a laptop/PC:        login via www.sims-parent.co.uk
 

If using a mobile device: download the SIMS Parent App for mobile devices

This can be downloaded for free from the Apple Store (iPhone) or via the Google Play Store
(for Android)

1. Open the Play Store or Apple Store on your device.

2. Using the Search facility, enter "SIMS Parent".

3. Select SIMS Parent by Capita Plc from the search results.

4. Tap READ MORE for more information or INSTALL to download the app.

5. Once the app has downloaded successfully, tap Open to register and start using the app.

The Parent App itself does not have a password.  Instead, users access the content we publish on it via the SIMS ID account they create during the registration process. The email used at registration becomes a user's unique username.

The registration code is a one-off code, required to complete the registration process only and is valid for 3 months.  Once your registration is successful, you will not need to use this code again. 

IMPORTANT: (this relates ONLY to parents/carers who already have an active 'SIMS PAY' account at another school associated with their child's previous Primary school or perhaps for a sibling at a different school, which needs to be retained: Please follow the following instructions instead to register to sign up to the SIMS Parent App at St.Olave's:

• Do NOT click the link in the invitation to register for the Parent App you will receive from St.Olave's (generated from noreply@sims.co.uk)

INSTEAD:

• Go to: https://id.sims.co.uk/registration/Home/soscode
• Select Sign in to SIMS ID
• Enter your existing username and password (that the other school will have given you)
• Copy and paste the invite code from your invite e-mail
• Click Register"

Login Difficulties

Frequently Asked Questions 

Solving "Unauthorised Access" issues

Refreshing your access to the SIMS Parent App

Parent App - troubleshooting

How to update details in the Data Collection Function

Alternate Registration process for those who have an existing SIMS PAY account

Additional help from SIMS ID Website